POLICIES

QUALITY ASSURANCE PROGRAM

We are committed to providing the highest quality coatings available. From raw material procurement to manufacturing and packaging, every step is tested and certified against some of the highest industry accepted quality standards including ASTM and MIL Spec. Lot samples of raw materials and finished goods are tested, certified and retained for further testing and certification to ensure optimal product performance.

SHIPPING AND DELIVERY TERMS

Cerakote provides the fastest, most affordable shipping options available. Cerakote makes every effort to ship all orders of in-stock items within 24 hours of the order being processed. Orders are not processed during weekends and holidays. Email notification and tracking details will be sent when the order ships. Orders containing out-of-stock items are typically processed in 1-5 business days. International orders containing an out-of-stock item will be held until the complete shipment can be fulfilled. Cerakote utilizes FedEx and UPS to ship domestic and international orders. Domestic and International shipping rates can be viewed in the checkout screen prior to completing the order process. All rates include hazmat, insurance, residential & extended area charges if applicable. All delivery methods will be delivered by 3 p.m. to most commercial U.S. addresses; by 4:30 p.m. to rural areas; and by 8 p.m. to residential addresses. Please contact a Cerakote representative for details at 866-774-7628.

For domestic & international shipments, If an air shipping service is selected for an order containing MC, C, V, W* & P Series products, your shipping rate will include an additional hazmat fee. We encourage shipping via a ground service when available to avoid this fee which is charged by the carrier and not Cerakote. *W-400 will not incur hazmat charges

WARRANTY

NIC Industries, Inc. does not warranty the use or application of the materials it manufactures or supplies. Our only obligation shall be to replace any defective materials supplied by us or refund the original purchase price of the product after we have determined it to be defective. We assume no liability for damages of any kind and the user accepts the product “as is” and without any warranties, expressed or implied. The suitability of the product or intended use shall be the sole responsibility of the user.

All information provided is believed to be correct, to the best of our knowledge and testing. We recommend that you make adequate tests in your laboratory or plant to determine if this product meets your requirements.

RETURNS

Returns must transpire within thirty(30) days from the invoice date. Freight charges must be pre-paid prior to returning. A return fee of 20% of the original materials cost will be incurred. Before refusing or returning any product, please call customer service (866-774-7628) and make prior arrangements. An authorization number must be issued in order to receive any form of compensation for the return.

COLOR INFORMATION

We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

PRIVACY STATEMENT

Our Commitment To Privacy:

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

The Information We Collect:

This notice applies to all information collected or submitted on the NIC Industries, Inc. website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

  • Name
  • Address
  • Email address
  • Phone number
  • Credit/Debit Card Information

On some pages, you can submit information about other people. For example, if you order product online and want it sent to another business, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

  • Name
  • Address
  • Phone Number

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

You can register with our website if you would like to receive our newsletter as well as updates on our new products and services. Information you submit on our website may be used to inform you of new products and services from time to time.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security:

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How To Contact Us:

Should you have other questions or concerns about these privacy policies, please call us at 866-774-7628 or send us an email at info@nicindustries.com.